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We lose power at least once a month, yet they do nothing about it ! The real kicker is our neighbors accross the street are on a different line and NEVER lose power. There is a group of about 10 houses on our street and some on an adjoining street that are on the same...
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1.0
#1082000
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I request to switch my electricity supply to other provider , first energy team member call me as they don't want to loose any customer I think ? They tried to keep me with the discount which lower than what other provider give it to me. First reason I change is due to...
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Anonymous
Anonymous

I would never recommend! I called yesterday and the reprasentive, James, was extremely rude and disrespectful.

#1065000
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My family of 4, two children me and my wife had our car break down and i had to use all the money i had on another car to get to work. I had a previous bill of 78$ due. I did not receive a 10 day shut off notice. They came and just shut off our electric without even...
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1.3
#1048003
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Firstenergy - Shut off power

Firstenergy
#1075605
1.0
Details
Never gotten a formal shut off notice, I been with them for 15 years and they shut my power off for 202 dollars and then they bullied me to pay 370 security fee and 36 dollars reactivation fee it's almost like the mafia
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Firstenergy - Horrible compan

Firstenergy
#1059282
1.0
Details
Power goes out every 3 weeks all over the block then its 2 to 3 hrs to come back on
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Firstenergy - Power outage

Firstenergy
#1041711
1.0
Details
*** *** company the power line was all ready a mess it finally falls over from a light breeze and now my powers going to be out for over 24 hours.
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Firstenergy - It has been another 4 to 7 hours to get their *** together.

Firstenergy
#1041608
1.0
Details
They must pay a lot to our Wortless politicians in order to make you use their service if you want a credit. I HATE them, but have to put up with these *** in order to have a 10% subsidy. I would love to have an alternative but would lose the grease from our *** Whole representatives
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This is the 2nd time in a week they are working in the same spot. I sleep during the day. They scream to each other, talk loud, and are setting off something that booms. Why do they feel it necessary to be so loud? Why cant they fix it right the first time and quit...
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1.0
#1033866
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Can u please have a choice press 1 for touch tone or press 2 for voice response HATE voice response please have option for touch tone as soon as it starts and why waste my time when i select make a payment then go through all that info, just to be transferred and start...
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5.0
#1002672
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I am in the process of purchasing a house and the utilities have been turned off due to it being a foreclosure. i contacted Met Ed to have the electric turned back on for inspection and the first time I called I was on hold for 40 minutes which is absolutely...
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1.8
I didn't like
  • Quality of service
#997753
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I find it extremely disturbing that in this day and age of Identity theft and computer hacking of large companies, that it is the policy of First Energy that they request someones social security number to identify them over the phone. I guess they have never been the...
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Anonymous
Annoyedcsr

They actually can only see the last 4 of your social, csrs do not have access to your full social. They ask you to verify the last 4 when you dont provide the account number. ...

#965236
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I am without elec. I was shutoff. I tried after my son moved out to have it turned over to my name. With any balance owed. The pip was in my name why not the bill. They refused. I was being threatened everyday by my son. I called again. They refused to even speak...
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Anonymous
Anonymous

Call in and request the winter option so you can make a partial payment to get restored and set up installments to take care of the balance then switch it over.

2.4
#958895
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Supply pole in our yard very unstable and ready to snap off at base. Called power outage phone #... was told some would be out... 5 hours later...seen vehicle go by shining a light along road at poles?!...never got a call, never came to house?! Next morning... i call...
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1.3
I didn't like
  • Quality of the service
  • High rates
  • Inability to get help
#958617
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I started a service with your company in May of 2015. I left the apartment in November of 2015. I called and requested a call back never got the call back. I attempted to shut off my service and that is when the land lord advised someone was moving in so they would...
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Anonymous
Anonymous

they were supposed to be cheaper than AEP of Ohio but they charge 6.28 cents as AEP is 6 cents I called to change and was told that verbally agreed to 3 yr contract up in 201...

I didn't like
  • Heartless
#957450
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