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1.8 Based on 21 reviews
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    • I like the way the way they keep power going in the winter 1
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    • Inability to get help 2
    • Quality of the service 2
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I was on pcap and dollar energy fund to help me during a very hard time, i kept getting a bill for 0.00$ then suddenly I got a bill for 81.05$ a couple weeks later i got a 73$ shutoff notice then the next week i got a bill for 83$ i called and asked what was going on, what is my bill and when is it due? I called almost every 5-7days confused and getting passed from person to person penelec was just not makings any sense, i called dollar... Read more

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We had our power cut off for one month being late. They claim their was 3 attemps of notice, for sure we know at least one wasnt. Not as an excuse for us but we just bought this home and we had; sewer back up in the house twice , neutrilizer break and that caused black mold to grow , air condition break all in and around the same time as the bill was due. We over saw it and by accident missed one month. If we would have gotten the one call... Read more

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Met Ed shut my service off on August 8th, I've been fighting with them ever since, contacted the PUC..... Their paperwork says they shut it off on August 8th yet their computers say it was "supposed" to be shut off on July 28th now they're saying it was tampered with, which now means I get kicked off pcap for 6months, I cannot get service restored until I pay a obscene amount and even though all the paper work I have and what they have from the... Read more

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I was on hold for 55 minutes before some one answered and told me to call back in 15 minutes....terrible customer relations! Shane on you!

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Same , and I mean the same exact thing happened to my family today. They said the called and left a message. 1. We don't have an answering machine its 2016 2. All incoming calls are electronically recorded by or Verizon phone service via Internet. They never called. They were rude and condescending over the phone. They didn't care I was a recent kidney transplant patient and cancer victim. They said it would be 1-3 days until they could turn it... Read more

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Never got a shut off notice. I know I was accidently late on my bill I just got it in the mail the day before and said a double payment was due in september. I work up and bam power was out I paid the bill and they refuse to turn it back on same day. I have a infant in the house and I know it was my fault I owed them ,84 dollars. But really shut my power off for being a month late. Btw this is the first time in my whole life I have been late... Read more

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Hello, I feel I need to voice my opinion. I work at Burkhart Refractory in Bethel, PA. They will be working on the bridge at I78 & 419, and notified us they will need to shut our power down on Tuesday 8/30 in order to put up poles for electric. Because of this I was told that I don't have to work that day, since the electric will be off. Now I will be losing $140.00 of my wages for a day, which I feel is totally wrong. I have a budget and... Read more

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Paid for my bill. Feels like 100 outside and they said people are more important than my kids and I and they will get their service back on before me. What a joke. I seriously hate them!

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My apartment complex almost every other week now, I've been told there's "equipmeny damage." How many times in several months straight can there be the same issue! It takes over 6 hours to fix. This is getting ridiculous. No power, for hours and hours. Having to work and our phones can't even charge because it dies , there's no alarm, no lighting to see anything. This has been happening for months, every other week! I buy candles up the... Read more

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Called to talk to a human being. "Your wait time is between 45 minutes to 1 hour, 15 minutes." With the killing you make off of your victims, I mean customers, you can afford to hire more customer service representatives. I don't have over an hour to wait on hold to talk to someone about making a payment arrangement. Then, you guys want to charge me $400 a month for just using a tv, some lamps, and a refrigerator. You're *** high. I had to pay... Read more

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