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1.8 Based on 27 reviews
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I find it extremely disturbing that in this day and age of Identity theft and computer hacking of large companies, that it is the policy of First Energy that they request someones social security number to identify them over the phone. I guess they have never been the victim of ID theft and had their credit ruined by some unscrupulous person. It is just as disturbing that the customer service person can actually see my social security number to... Read more

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I am without elec. I was shutoff. I tried after my son moved out to have it turned over to my name. With any balance owed. The pip was in my name why not the bill. They refused. I was being threatened everyday by my son. I called again. They refused to even speak with me about an account not in my name. My pip was paying. Si i refused to pay on a bill that i can be shut down byb some one else. Why should they get my federal funding. Im niw... Read more

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Supply pole in our yard very unstable and ready to snap off at base. Called power outage phone #... was told some would be out... 5 hours later...seen vehicle go by shining a light along road at poles?!...never got a call, never came to house?! Next morning... i call em again! Was told info given worker stated tree down on line?! WTF?! So...was told someone be out...9 hours later...nothing?! Guess theybwanna wait til the pole snaps and rips... Read more

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I started a service with your company in May of 2015. I left the apartment in November of 2015. I called and requested a call back never got the call back. I attempted to shut off my service and that is when the land lord advised someone was moving in so they would switch the service into their name. Well even though someone called in to switch the account. Met-Ed still kept the electric in my name. Even though I spoke with a representative and... Read more

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Over an hour on wait time and nothing rejectomg a payment but saying its been paid i will wait as long as i can!

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Met ed is a joke! How many customers realize that when you move and transfer service that you are given a NEW account number and you OLD when stays active??? I made an online payment, nor knowing the above mentioned and i came home to find my electric shut off. NO ONE was helpful, said it wad my fault, even though they made a credit to the old account. The realized what happened after many phone calls and transfers, YET they refuse to come turn... Read more

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It's Saturday I want to pay my bill unfortunately I don't have excess to my account number for service so I called to pay over the phone the dang robot asked so many questions including the last four of my SSN but can't give the 12 digit account number I'm so annoyed I have to wait until Monday never had this problem First energy needs to upgrade there phone system.

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Where do I start, My electric was shut off, has been off for almost a week. I called at 11 oclock this morning to have a medical form faxed to my sons doctor, I had to call six Times, I waited on hold for over 3 hrs total the doctor finally received the fax around 330 I call ohio edison back to get my electric on and they proceed to tell me that because its after 330 they can't turn it back on today! I have had to sit in my car with my 3 year... Read more

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I was on pcap and dollar energy fund to help me during a very hard time, i kept getting a bill for 0.00$ then suddenly I got a bill for 81.05$ a couple weeks later i got a 73$ shutoff notice then the next week i got a bill for 83$ i called and asked what was going on, what is my bill and when is it due? I called almost every 5-7days confused and getting passed from person to person penelec was just not makings any sense, i called dollar... Read more

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We had our power cut off for one month being late. They claim their was 3 attemps of notice, for sure we know at least one wasnt. Not as an excuse for us but we just bought this home and we had; sewer back up in the house twice , neutrilizer break and that caused black mold to grow , air condition break all in and around the same time as the bill was due. We over saw it and by accident missed one month. If we would have gotten the one call... Read more

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