Product: Firstenergy Residential Electricity Supply Clear all filters (12 of 12 reviews match)
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I got approved for pack program, but it would not pay anything until my bill got over 278 dollars a month.By being on pcap I had to enroll in budget plan. Supposedly to keep me from having high bills in the summer. Well all it did for almost a year and a half is double...
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1.0
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Firstenergy Residential Electricity Supply
#1178699
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Ok here is a good one,,,,,5 years ago, I get my bill...(old meter dial of course) and BAM, in the dead of winter my kwts usage jumped 2500kwts...my response of course go out and check the meter...running normal nothing like its self like being at the races, (I have no...
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Firstenergy Residential Electricity Supply
#1170292
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Like most people I've been struggling with bills the past year.I ALWAYS pay my electric bill EVERY MONTH. However, a couple of times I was late in the payment. Got my latest bill and they added $350 security deposit. I called customer service and they refused to waive...
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Anonymous
NONE OF YOUR BUSINESS

Yo there William...no it all! I 100% agree with this charging people a security deposit on a service that you have had for over 30 years....you pay your bill a few days late....

Anonymous
William

"most people" I know are not struggling to pay the electric bill.Allow me to suggest that you drop your cell phone ; that will save a significant portion of your shortfall.Al...

1.2
Product
Firstenergy Residential Electricity Supply
I didn't like
  • Charged security deposit the power goes out a lot as well
#1168769
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We lose power at least once a month, yet they do nothing about it !The real kicker is our neighbors accross the street are on a different line and NEVER lose power. There is a group of about 10 houses on our street and some on an adjoining street that are on the same...
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1.0
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Firstenergy Residential Electricity Supply
#1082000
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Firstenergy - Shut off power

Never gotten a formal shut off notice, I been with them for 15 years and they shut my power off for 202 dollars and then they bullied me to pay 370 security fee and 36 dollars reactivation fee it's almost like the mafia
1.0
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Firstenergy Residential Electricity Supply
#1075605
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I request to switch my electricity supply to other provider , first energy team member call me as they don't want to loose any customer I think ?They tried to keep me with the discount which lower than what other provider give it to me. First reason I change is due to...
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Anonymous
Anonymous

I would never recommend! I called yesterday and the reprasentive, James, was extremely rude and disrespectful.

Product
Firstenergy Residential Electricity Supply
#1065000
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My family of 4, two children me and my wife had our car break down and i had to use all the money i had on another car to get to work.I had a previous bill of 78$ due. I did not receive a 10 day shut off notice. They came and just shut off our electric without even...
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1.3
Product
Firstenergy Residential Electricity Supply
#1048003
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Firstenergy - Power outage

*** *** company the power line was all ready a mess it finally falls over from a light breeze and now my powers going to be out for over 24 hours.
1.0
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Product
Firstenergy Residential Electricity Supply
#1041711
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Firstenergy Residential Electricity Supply Review

2nd time in 4 weeks power is out! Ridiculous electric company!
Product
Firstenergy Residential Electricity Supply
#1012267
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I am in the process of purchasing a house and the utilities have been turned off due to it being a foreclosure.i contacted Met Ed to have the electric turned back on for inspection and the first time I called I was on hold for 40 minutes which is absolutely ridiculous....
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1.8
Product
Firstenergy Residential Electricity Supply
I didn't like
  • Quality of service
#997753
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