FirstEnergy - Residential Electricity Supply Review from La Plata, Maryland
We had our power cut off for one month being late. They claim their was 3 attemps of notice, for sure we know at least one wasnt.
Not as an excuse for us but we just bought this home and we had; sewer back up in the house twice , neutrilizer break and that caused black mold to grow , air condition break all in and around the same time as the bill was due. We over saw it and by accident missed one month. If we would have gotten the one call prior to shut off it would have been paid. What was most upsetting that when the guy came out and knocked on my door my daughter ansewred the door and he asked her if she was 18 or older; which she is not and he handed her the paper, She asked if she could call me and he ingnored her.
He didnt respond and turn the power off !!!! Also when I called the same day to pay the full amount of the one month late and the current month that was not due yet. Was never told to turn off the MAIN BREAKER!!!
Which would have burned out all my new appliances. They have the worst custermer service I wish Pepco could come to our area.
Reason of review: Bad quality.
Location: La Plata, Maryland
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Please avoid publishing any personal information and promotional content
You are avoiding responsibility for your actions. No pay, no service. Simple.